Term and Conditions

1. Acceptance of Terms

By accessing, browsing, or purchasing from the MAISON ISOR Boutique website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Shipping & Returns policy, and our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our website.

2. User Obligations and Responsibilities

As a user of our site, you agree to:

• Provide accurate, current, and complete information during account creation and checkout.
• Maintain the confidentiality of your account credentials and be responsible for all activities under your account.
• Use the website only for lawful purposes and not engage in any activity that may disrupt its functionality or compromise its security.
• Refrain from attempting to copy, reproduce, or misuse any content from our site, including product designs, descriptions, and imagery.
• Ensure you are of legal age in your jurisdiction to form a binding contract and purchase goods.

3. Products and Services Description

MAISON ISOR Boutique specializes in fine jewelry, with a focus on Alliances (Wedding Bands), Bagues de Fiançailles (Engagement Rings), Bijoux en Diamant (Diamond Jewelry), Bijoux en Pierre de couleur (Colored Gemstone Jewelry), and complete bridal sets such as Parures de Mariage and Parures Jasmine.

• Product Representation: We strive for accurate visual and descriptive representation. However, slight variations in color, finish, or appearance may occur due to screen settings, photography lighting, or the unique nature of hand-finished details and gemstones.
• Personalization: Items from our Alliances or Bagues de Fiançailles collections that are custom engraved, as well as any bespoke or made-to-order pieces, are considered final sale due to their personalized nature.
• Availability: All items are subject to availability. We reserve the right to limit quantities and discontinue products at any time.

4. Orders and Payment Terms

Order Process:

• Placing an item in your cart does not reserve it. An order is confirmed only upon receipt of payment authorization.
• We process orders with meticulous attention within 1-2 business days of payment confirmation.
• You will receive an order confirmation and a subsequent shipping notification email.

Pricing and Payment:

• All prices are listed in US Dollars (USD).
• We accept the following secure payment methods: Visa, MasterCard, JCB, and PayPal.
• Your payment card will be charged at the time of order placement.
• We are not responsible for any foreign transaction fees, customs duties, or import taxes levied by your country, which are the customer’s responsibility.

Shipping:

• Standard Shipping: A flat fee of $12.95 via DHL/FedEx. Estimated delivery: 10-15 business days after dispatch.
• Free Shipping: Available for orders over $50 via EMS. Estimated delivery: 15-25 business days after dispatch.
• We serve most global regions but exclude certain remote areas in Asia and elsewhere. Delivery times are estimates and may be affected by customs clearance.

5. Returns, Exchanges, and Refunds

Our policy is designed for elegance and clarity. Please see our detailed Shipping & Returns page for full information. Key terms include:

• Return Window: 15 days from the delivery date.
• Condition: Items must be unworn, undamaged, and in original packaging with all tags, certificates, and documents.
• Process: A Return Authorization (RA) number from Customer Care is required.
• Refunds: Issued to the original payment method within 10 business days of receipt and inspection. Original shipping fees are non-refundable.
• Final Sale Items: Personalized/engraved jewelry, bespoke pieces, and certain intimate bridal apparel (for hygiene reasons) cannot be returned unless defective.
• Damaged Items: Contact us within 48 hours of delivery for a prepaid return and expedited resolution.

6. Intellectual Property

All content on this website—including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the overall “look and feel”—is the exclusive property of MAISON ISOR Boutique, its affiliates, or its content suppliers, and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works of any content without our express prior written permission. The names “MAISON ISOR,” “Parures Jasmine,” and other collection names are our trademarks.

7. Limitation of Liability

MAISON ISOR Boutique and its directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use the website or services.
• Any unauthorized access to or alteration of your transmissions or data.
• Any statements or conduct of any third party on the website.
• Any delays in shipping or delivery beyond our reasonable control (e.g., customs delays, carrier issues, natural events).
• Our total liability for any claim related to your purchase shall not exceed the total amount you paid for the specific product giving rise to the claim.

8. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of [Insert State, e.g., Louisiana], United States, without regard to its conflict of law provisions. Any dispute arising from these terms or your use of the site shall be subject to the exclusive jurisdiction of the state and federal courts located in Alexandria, Louisiana, USA.

9. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions at our sole discretion. The most current version will be posted on our website with the updated date. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.