Privacy Policy

Effective Date: October 26, 2023

At MAISON ISOR Boutique, we believe that the experience of acquiring a symbol of love, commitment, or personal celebration should be as flawless, secure, and elegant as the jewelry we craft. Just as we protect the integrity of every Alliance Palladium and the brilliance of each Bijoux en Diamant, we are deeply committed to safeguarding your personal information with the highest standards of care and digital security. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website bijouxluxesoldes.com.

Our discerning clientele—individuals across the globe who value narrative, sophistication, and accessible luxury—deserve transparency and trust. We invite you to read this policy to understand our practices, which are designed to reflect the same precision and meaning found in our Bagues de Fiançailles, Parures de Mariage, and statement pieces.

1. Information We Collect

To provide you with a seamless and personalized experience, we collect information that you provide directly and through automated technologies:

• Personal Identifiers: Name, email address, shipping and billing address, telephone number, and country of residence when you create an account, make a purchase, or contact our Customer Care.
• Transaction & Financial Data: Payment method details (processed securely via our payment gateway), order history, and product preferences (e.g., interest in Alliances pour Elle or Best-sellers). We do not store full credit card numbers on our servers.
• Technical & Browsing Data: IP address, browser type, device information, pages visited (such as our Joaillerie or Fiançailles & Mariage collections), time spent on site, and referring URLs.
• Communication Data: Records of your correspondence with us via email (e.g., [email protected]) or other channels.

2. How We Use Your Information

Your information is used with the same meticulous attention that goes into preparing your jewelry for delivery:

• To process and fulfill your orders for Bagues, Colliers, Duos, or any cherished item, including payment processing, shipping, and delivery updates.
• To provide customer support, respond to inquiries, and manage returns or warranty services.
• To personalize your browsing experience, recommending pieces from our Bijoux en Pierre de couleur or Mini Sets that may align with your taste.
• To improve our website, collections (like Parures Jasmine or Bijoux en Zirconium), and overall service through data analysis.
• To send you curated updates, exclusive offers, or information about new collections, only if you have consented to such communications. You may opt-out at any time.
• To prevent fraud, enhance security, and comply with applicable legal obligations.

3. Sharing and Disclosure of Information

We treat your personal data with the confidentiality reserved for a bespoke creation. We do not sell your personal information. We may share it only in the following circumstances:

• Service Providers: With trusted partners who perform services on our behalf, such as payment processing (e.g., for Credit/Debit Cards or PayPal), order fulfillment, global delivery logistics, and IT support. These partners are contractually bound to protect your data and use it solely for the services we request.
• Legal Compliance: If required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, sale, or transfer of assets of MAISON ISOR Boutique, where customer information may be part of the transferred assets. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4. International Data Transfers

As we serve a global community of connoisseurs (excluding certain remote regions), your information may be transferred to and processed in countries outside your country of residence, including the United States, where our operational and service providers are located. We ensure such transfers are governed by appropriate safeguards, such as standard contractual clauses, to provide an adequate level of data protection.

5. Data Storage and Security

Just as our jewelry is secured for delivery, we implement robust technical and organizational measures to protect your data:

• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
• We employ advanced encryption technology (SSL) on our website, particularly during the checkout process, to protect data transmission.
• Our payment gateway is globally trusted and PCI-DSS compliant, ensuring your financial details are handled with the highest digital security standards.
• Access to personal data is restricted to authorized personnel who require it to perform their duties.

6. Your Rights and Choices

You have certain rights regarding your personal information, which we respect as we value your autonomy:

• Access & Correction: You may request access to the personal data we hold about you and ask for corrections if it is inaccurate.
• Deletion & Restriction: You may request the deletion or restriction of your personal data, subject to certain legal exceptions.
• Objection & Portability: You may object to certain processing activities and, where applicable, request a copy of your data in a structured, machine-readable format.
• Marketing Preferences: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
• Cookies: You can manage your cookie preferences through your browser settings (see Section 7).

To exercise these rights, please contact us using the details in Section 9. We will respond to your request in accordance with applicable laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, much like how we curate our collections for effortless elegance:

• Essential Cookies: Necessary for the website to function, such as enabling you to add a Bracelet to your cart and proceed through checkout.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., which pages like Alliances pour Lui are most viewed), allowing us to improve performance and design.
• Marketing Cookies: Used to deliver relevant advertisements about our Parures de Mariage or new arrivals on other websites you may visit.

When you first visit our site, you will be presented with a cookie banner where you can manage your preferences. You can also adjust your browser settings to refuse cookies, but please note that some parts of our site may not function perfectly as a result.

8. Children’s Privacy

Our website and collections are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this page occasionally to stay informed.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our dedicated Customer Care team. We are here to illuminate your path and ensure your peace of mind.

We are honored to be part of your story and thank you for entrusting MAISON ISOR Boutique with your cherished moments.

The MAISON ISOR Boutique Team