FAQ

Our clientele is discerning, values timeless elegance, and celebrates life’s meaningful moments. Whether you are seeking a symbol of eternal commitment like a Bague de Fiançailles, a daily statement piece from our Bijoux en Diamant collection, or the complete radiance of a Parure de Mariage, our collections are crafted for those who appreciate sophistication, narrative, and accessible luxury.

Our style is elegantly versatile, blending classic romance with contemporary brilliance. From the enduring symbolism of our Alliances (wedding bands) and engagement rings to the vibrant allure of our Bijoux en Pierre de couleur and the modern accessibility of Zirconium pieces, each design is created to be a cherished token of personal style and significant milestones.

To ensure a secure and simple checkout, we accept all major international payment methods: Visa, MasterCard, JCB, and PayPal. Our payment gateway uses advanced encryption for your complete peace of mind.

We proudly offer Seamless Global Delivery to bring MAISON ISOR to your doorstep. However, to guarantee service reliability, deliveries to a select few remote regions and specific areas in Asia may be subject to restrictions. Our customer care team can provide specific details for your location.

We offer two tailored services:

🚚 Standard Express Shipping: A flat fee of $12.95 USD. Your order is shipped via premium partners (DHL/FedEx) with full tracking. After a 1-2 day processing period, delivery is typically completed within 10-15 business days after dispatch. Ideal for expedited, careful delivery.

🎁 Complimentary Standard Shipping: FREE on all orders over $50 USD. Shipped via reliable EMS with tracking. After the same 1-2 day processing, delivery is completed within 15-25 business days after dispatch. Perfect for the value-conscious connoisseur who enjoys delightful anticipation.

Every piece is prepared with utmost attention at our boutique. Each order undergoes a careful 1-2 day processing period where your jewelry is individually inspected and lovingly packaged in our signature presentation box before beginning its global voyage.

Once your package is dispatched, you will receive a shipping confirmation email containing your tracking number. You may use this number to follow your package’s journey directly on the carrier’s (DHL, FedEx, or EMS) website.

Your complete satisfaction is our final hallmark. If your purchase does not meet your expectations, you may initiate a return within 15 days of receiving your item. Please contact our dedicated customer care team at [email protected] to begin the process.

Our customer care team is here to illuminate your path. For any questions regarding shipping, your order, or finding the perfect piece, please contact us at [email protected]. We are honored to be part of your story.